Buck Pulliam/Technology Strategist
fast-paced internet world, creative technological strategies and knowledge
of the latest proven technologies and innovations is critical to the
success of any internet business.
With a background in
process engineering, implementation, management, customer service,
QA, and support, Gil "Buck' Pulliam offers innovative insights into
streamlining processes that enable internet-based businesses to work more
efficiently, faster, easier, and more cost-effectively. He also has a keen
sense in developing and implementing internet marketing strategies.
In addition, Buck manages
the majority of our backend work, insuring e-commerce
systems and databases are properly maintained and monitored, managing and
testing for quality assurance, training personnel, and handling all
quality assurance/control issues for the sites we build.
A graduate of the
University of California at Chico State, he holds a Bachelor of Computer
He has experience
and knowledge in
internet topology, networking, Windows NT and 2000, IIS, Apache, html,
Buck works extremely
well with existing IT departments, management, administrative and accounting staff, and provides both Tier 1 and Tier 2
technical support to clients requiring this. He brings a great deal of
knowledge and value to the projects he becomes involved in.
Lead QA engineer and Second level support
representative responsible for providing QA services to the Development
staff for all product releases and upgrades. Also acted as Second level
support for first level support team. Handled escalated technical
problems, worked as a liaison between customer service and development
staff, trained first level technical support staff and managed release of
4 software patch projects. Played key role in a team that created a
completely new technical support procedures/policies and was instrumental
in deploying a full software suite for integrating technical support, QA
Quality Assurance engineer for first online bill pay system created for
front end connect to a C++ developed engine that handled all transactions
between intuit, the CheckFree company and end user, and a SQL database
Also lead QA engineer for online banking systems for Corillian.com
managed all test completion and tests passed reports. Worked closely with
development staff and worked closely with Inuit staff to handle usability
testing and customer interaction. Working with the development staff, we
created an Active Server Page based testing tool for queries sent to the
SQL database instead of executing manual SQL commands. Phase 1 of the
project was completed in less than 5 months.
all aspects of the Quality Assurance process, documentation, testing,
script writing and reporting for a team of 4 QA engineers. Released first
web based fax product for the fax integration market – customer base of
50,000 Unix and NT based Fax servers. Product was developed in Java using
xml data integration into a fax engine developed in C++. Also,
instrumental in bringing in life cycle methodology into the development,
marketing, product management and support staff to handle problems with
project tracking, consistent failures in meeting project deadlines and
poor development practices.
Cummings Design e-commerce and web-based business consultant
and develop internet-based business sites including e-commerce stores, e-commerce integration into existing
sales/marketing/accounting systems and provide cost-effective end-to-end IT solutions.
Analyze and provide process engineering strategies to streamline
businesses, reduce operating costs, and increase return on investment.
Create and develop web- based and web-enabled call center customer support
solutions for enhanced, personalized, yet fully-automated customer service capabilities. Provide
level I and level II technical support
for customers, search engine optimization, training, technical and visual
site upgrades, affiliate program creation, quality assurance,
strategy and development; internet marketing and strategic planning. Also
manage Virtual Associates and other consultants in a broad spectrum of
areas and a wide variety of project types.
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